Growth, but why?

There's a pause that happens when I ask an owner what they're growing toward. Every time. It isn't a hard question and they're not being evasive. It's one nobody has ever asked them, and they find out in real time that they don't have an answer. Growth is the one goal in business that never has to justify itself.

It's worth noticing how strange that is, because in a private company growth is unambiguously a means. There's no shareholder demanding it. Nobody is going to fire the owner for holding steady. The business exists to produce something for the person who owns it, and growth is one route to that and not the only one.

Yet a business doing three million, throwing off good cash, running without drama, with an owner who works four days a week and knows everyone's name and hasn't missed a school thing in two years, gets described as having plateaued. Stalled. Mature, if the person is being polite. Flat, if they aren't. As though something has gone quietly wrong in there that somebody ought to correct.

By what standard. Nobody says.

I want to be careful, because there's a real case for growth that has nothing to do with vanity and I've watched people learn it the hard way.

A business that isn't growing is more fragile than it looks. Costs rise whether or not you do. Your best people need somewhere to go or they leave, and they leave for the place that has somewhere to go. A flat business in a rising market is quietly shrinking. And scale buys absorbency, which is the ability to take a bad quarter without it becoming an emergency.

So growth isn't a vanity project. It's often the responsible choice, and I've never told an owner to stop.

But responsible-because-fragile is a different argument from growth-as-the-point, and the two get conflated constantly, which is how owners end up building something considerably larger than anything they wanted.

The version I see most often. Owner wants a certain life. Building the business is how they get it. The business grows and starts to require more of them, so they grow it further to afford the people who would give them their time back, and by the time that works they have a company that can't run without them and a life smaller than the one they started with.

Every step was rational. The sequence wasn't.

Nobody ever asks what the business is supposed to be enough for.

The question I've started asking instead is what number ends the game.

Not a target. A stopping condition. What would have to be true, in cash and in hours and in what the thing is worth if you sold it, for you to say that's the shape and now I'm going to hold it there.

Most owners have never said it out loud. And an owner who has never named the end is going to keep taking the next reasonable step, forever, because every individual step will always look sensible on its own.

I'll say plainly that I have an interest here. Owners who want to grow indefinitely are better customers than owners who know when to stop. I still think the question is the right one, and I would rather say that than pretend I'm neutral about it.

A goal with no end isn't a goal. It's a direction, and directions don't arrive.
Brad Larmie
Scottsdale, Arizona
Next entry

The unmanaged customer.

I asked an owner who owns the customer. She said everyone does. So I asked who I'd talk to on a Thursday if I wanted to know how many people had stopped coming that year, and she went quiet for a while. Draw the org chart of almost any business and you'll find somebody responsible for getting customers, somebody responsible for delivering to them, and somebody responsible for the money. You won't find anybody responsible for the customer after the first sale and before the next one. That space belongs to no one, and it's where most of the value sits.

Read the entry